New Amdocs DigitalONE Platform to Transform Customer Care and Commerce for the Communications and Media Industry
ST. LOUIS, Jan. 24, 2018 (GLOBE NEWSWIRE) -- Amdocs (Nasdaq:DOX), a leading provider of software and services to communications and media companies, today announced its newest offering to help its customers accelerate their journey to become digital service providers: Amdocs DigitalONE. DigitalOne is a digital enablement platform for customer care and commerce spanning the entire order lifecycle. It allows communications and media companies the business agility to offer new digital experiences of the type and at the pace of native Internet companies like Amazon, Uber and Airbnb. Furthermore, they can offer this regardless of which business support system they have in the back-end.
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This is enabled by the unique, microservices-based architecture of DigitalONE which offers a full DevOps environment. Each microservice constitutes an autonomous functionality that can be independently deployed – so that service providers can continuously improve commerce and care experiences by introducing new capabilities in short DevOps cycles. The platform itself is also cloud-native – so that it can scale on-demand to support changing activity levels. Furthermore, it incorporates open-source technologies and exposes application programming interfaces (APIs) that comply with TM Forum standards – so that new capabilities can be easily added by internal and external developers and re-used across engagement channels.
“Today’s customers expect nothing less than superior digital experiences when and where they want them; service provider care and commerce operations need to increase their agility if they are to deliver on this,” said Tim McElligott, senior consulting analyst at leading analyst firm Stratecast, a Frost & Sullivan company. “With DigitalONE, Amdocs has decomposed these areas of service provider operations into small microservices to do just that. Combined with Amdocs’ DevOps approach to platform delivery, this is the most advanced microservices value proposition so far in the industry.”
“We are proud to launch our next generation cloud-native, care and commerce digital offering, architected uniquely for the communications and media industry. This microservices-based platform is already deployed, serving millions of end users,” said Anthony Goonetilleke, group president of Amdocs Technology. “It is part of our open and integrated portfolio which offers service providers a variety of digital transformation approaches, from transforming a single channel to transforming the entire front-end care and commerce layer across channels, to a full-blown business transformation. Service providers are taking different paths depending on their business objectives and state of digital maturity, and with DigitalONE, we can help them see accelerated results and capture a leading position in the digital economy.”
DigitalONE is comprised of three different layers that can be deployed in a modular fashion: a digital microservices layer incorporating all care and commerce flows spanning ordering and product catalog processes, an omni-channel widget-based digital experience layer servicing agents and customers with visual web presentations of these flows, and an additional layer with channel-specific applications for self-service, retail, social, call centers and chatbots. Service providers can also choose to deploy their own channel-specific applications on top of it.
The platform enables service providers to offer existing and occasional customers a new level of care personalization in Telecom and a real, digital shopping experience. Leveraging a 360-degree customer view and embedded intelligence, it enables next-best-action and next-best-offer recommendations tailored to customer wants and needs. It does this consistently across channels and multi-play, partner and hard good offerings, with seamless handover between channels and between virtual and live agents.
Supporting Resources
- Find out more about the new Amdocs DigitalONE platform
- To find out more about the state of microservices use in Telecom, read this Stratecast report: “Microservices: A Role Player in the Cloud-Native Architecture”, published Oct, 2017
- Keep up with Amdocs news by visiting the company’s website
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About Amdocs
Amdocs is a leading software and services provider to the world’s most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.9 billion in fiscal 2017. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2017 filed on December 11, 2017.
Media Contacts:
Linda Horiuchi
Amdocs Public Relations
Tel: +1 201 631 6810
E-mail: linda.horiuchi@amdocs.com
Jenn Headley
Hotwire PR for Amdocs
Tel: +1 (212) 897-2156
E-mail: jennifer.headley@hotwireglobal.com or AmdocsUS@hotwirepr.com