Podcast: Trends Shaping the Industry

RAPAPORT... With the holiday season well under way, the Rapaport Diamond Podcast debates different trends taking shape in the retail space. The discussion spans personalization, omnichannel, effective storytelling, being more open-minded, and the need to move away from our reliance on Christmas.In addition, news editor and host Avi Krawitz, senior reporter Joshua Freedman, editor-in-chief Sonia Esther Soltani, and publisher John Costello, each give their pick of the most impactful stories in 2019 - with "more ha ha than boo boo." We also make one or two predictions for the year ahead. Listen to the episode here:Images: (Shutterstock, Tiffany & Co., CNW Group/Birks Group)