Happy Ending in Kay Jewelers 'Stolen Rings' Case

RAPAPORT... Kay Jewelers has located and returned the missing rings of awoman who accused the store of stealing her jewelry in a viral Facebook post.  In her September 28 post, Requitta Darshae East said thatthree months after bringing her rings in for servicing, they still hadn't beenreturned. Despite numerous phone calls and visits, the jeweler had not comecloser to resolving her issue. The post was shared over 1,500 times, andnumerous commenters stated they'd had similar experiences with the Signetsubsidiary. After the post, Signet was in touch directly with East, aswell as with many of those who also reported issues with the company. In an effort to correct the problem, the divisional vicepresident of Kay and its vice president for the midwest region flew to East'shome in Chicago. Kay had located the missing rings, which had accidentally beenshipped to the wrong store. The Kay management team also addressed the failurein the chain's servicing and customer-service departments, she said in a secondpost Saturday. "It is very evident that they believe in restoring the trustof the customer in the company they represent," East wrote. Kay's management will make changes to its customer-servicedepartment, and review its processes, including employee training, to ensure theseissues don't occur again, she added. "We're pleased that we could reach a satisfactory resolution with Ms. East," a Signet spokespersonsaid in a statement to Rapaport News Tuesday. "In line with our policy to run down all customer experience issues once we become aware of them, and to make things right if an error occurred on our part, we contacted any customers who replied with similar concerns to learn more about their specific situations and resolve any issues." Image: Requitta Darshae East with her returned rings. (Requitta Darshae East/Facebook)