Tiffany Provides Glimpse into Future Store Design

RAPAPORT... With Tiffany & Co. refurbishing its flagship store on New York's Fifth Avenue, there is a buzz of speculation on how the retailer plans to make the shop more interactive and appealing to millennials, as it has vowed to do. What people may not know, however, is that Tiffany has already made a similar move in London, opening a new, modern store that strikes a different tone than the one many consumers associate with the brand. It may also provide a glimpse of how the famous Manhattan branch will ultimately shape up, since we'll have to wait until the end of 2021 to see that one in its completed form. A tale of two UK stores The jeweler's main London store, on upmarket Old Bond Street in the city's retail-focused West End, couldn't be more classic Tiffany. Its hanging sign, flagpole and clock help it blend in with the Cartier and Gucci shops around it, though the frontage is perhaps slightly more daring and appealing than some of its luxury neighbors' stuffy window displays. A mile to the east, Tiffany's new "style studio" in the more informal Covent Garden neighborhood is a different type of space entirely. Situated in a trendy spot for tourists, it's a light, enticing attraction for the millennial visitor, with large undecorated windows and a fresh interior that does away with the intimidating atmosphere luxury retailers can sometimes create. Beyond jewelry The room's imaginative decor includes striking wall designs and simple tables that make browsing easy and fun. There are few or no engagement rings on display; the store mainly stocks fashion jewelry and other items, including products from Tiffany's home-and-accessories line. There's also a space in the back for events. On the day this reporter visited, that area had free ice cream on offer for a limited time, and customers seemed interested in what they were seeing. Indeed, Tiffany calls the new location a "style studio" because it's more than a jewelry store. A Tiffany-blue vending machine dispenses fragrances. Customers can draw images on a flat screen and then watch while workers engrave those designs onto jewelry or emboss them in leather. There's also a Starbucks-like feel: Visitors can perch on stools at tables, charging their phones and laptops while they wait for their friends to turn up. An assistant said the store would serve coffee if a customer were sitting around long enough. It's unlikely to be an absolute blueprint for Tiffany's Manhattan store of the future: That branch gets a fair chunk of its revenue from engagement rings and other high-end jewelry, which may require a different atmosphere. Yet Tiffany has said innovation will be central to the transformation of its flagship as it seeks to create a "dramatic new experience for customers." It would be surprising if none of the Covent Garden space's features ended up on Fifth Avenue.This article was first published in the March 2019 issue of Rapaport Magazine.Image: Tiffany & Co.'s new Covent Garden space. (Tiffany & Co.)