We have had inquiries from users who have Outlook.com, Live.com and Hotmail.com accounts asking why they are not getting email alerts and reports. This is due to an issue beyond our control, and likely is due to an algorithm change at Microsoft on or around June 1st that is blocking our emails for some Outlook.com. Live.com, Live.ca and Hotmail.com email addresses. While our technical team is working on trying to find a solution, if you are not getting your email alerts and Canadian Insider Club reports you can contact Microsoft support here: https://support.microsoft.com/en-us/contactus/outlook.com/
Microsoft will probably first tell you to ensure that you have us down as a safe sender. The steps to do that for Outlook.com users are as follows:
1. In Outlook .com > Go to Settings icon (top right corner)2. At the bottom of the pane, click View all Outlook settings3. In the left pane, select Mail > Accounts > Block or allow.4. Under Safe Senders and Recipients, enter the email address or domain you want to add and select such as canadianinsider.com , inkresearch.com and insidertracking.com5. Select Save (very important).
However, these steps are not guaranteed to fix the problem which originates at the Microsoft end.
As an alternative, you can consider switching to a non-Microsoft email service (Gmail is not recommended) and update your email address in your profile settings.
Thank you for using Canadian Insider, and I regret the actions taken by third parties which are stopping you from getting your emails from us.
Sincerely,
Ted Dixon, CEOINK Research